Privacy policy.

 
 

Introduction

Hi there! Your privacy is important to me. Amanda Astrop Naturopathy (ABN:14 960 370 303) is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.

I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do I collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect may include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

  • Health information

  • Interests and preferences

  • Other information disclosed by you

Why do I obtain your information?

I collect your Personal Information for the primary purpose of providing my health services to you, providing information to my clients, responding to your enquiries, delivering products & services, improving those services and marketing. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, such as communication with your other health practitioners.

How do I collect personal information?

I only collect your information with your consent and awareness such as when you submit an enquiry or email me. I collect your personal information in a variety of ways including:

  • Before a consultation in a client intake form

  • During a consultation

  • Subscription to my email list

  • Through an online enquiry

  • Email

  • Interactions on social media

  • Program, webinar and special events sign up

  • Third party information e.g. referrals

  • Requests for recommendation

Sensitive Information

I understand some information is particularly sensitive such as your medical history, prescriptions, pathology, test results, diet and lifestyle habits.

Sensitive information will be viewed and used by me only:

  • For the primary purpose for which it was obtained such as to understand your presenting case, clinical health picture and to formulate a treatment plan.

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties such as pathology laboratories and from other Healthcare Practitioners. In such a case, I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to or disclose, such as a another health practitioner.

  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a way that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. I utilise a cloud-based Client Management System named Practise Better, which I may use to store your personal information. If you would like further information about Practise Better’s Privacy Policy, please email me at hello@amandaastrop.com.au and I can send you their privacy policy.

When your Personal Information is no longer needed for the purpose for which it was obtained, it will be stored in my Client Management System, which will be kept by me for a minimum of 7 years. After this point, I will take reasonable steps to delete or permanently de-identify your Personal Information. I do not keep hard copy files, therefore I rely on digital deletion to the best of my ability.

Access to your Personal Information

You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please email me at hello@amandaastrop.com.au . I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, I may require identification from you before releasing the requested information. You may unsubscribe from my mailing list at any time by contacting me in writing or via email.

Maintaining the Quality of your Personal Information

It is a important to me that your Personal Information is accurate, complete and up-to-date and I will take reasonable steps to make sure that it is. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable, so I can update my records and ensure I can continue to provide quality services to you.

Privacy Policy Updates & Enquiries

This policy may change from time to time and is available on my website. If you have any queries or questions about my Privacy Policy please contact me at:

hello@amandaastrop.com.au